Payment, Cancellation & Travel Policies

Payment Policy

To confirm and secure a reservation, clients must submit a booking request. A booking is considered confirmed only after both parties have agreed to the travel arrangements and the required deposit or payment has been received and cleared in the Company’s bank account.

Payment of a deposit or full payment constitutes acceptance of these Terms & Conditions.

Deposit & Reservation

Reservations should be made as early as possible to secure preferred arrangements and availability.

• A deposit of 50% of the total booking value is required to confirm the reservation.
• The deposit forms part of the final payment.
• Payments may be made via bank transfer or Western Union.

Final Payment

The remaining balance must be paid no later than 7 days from the booking confirmation date.

For reservations made less than 7 days before departure, full payment is required at the time of booking.

Booking Amendments

Any amendment to a confirmed reservation is subject to availability.

Where full payment has been received and/or travel vouchers have already been issued, no administrative amendment fee will be charged. However, any additional supplier charges resulting from the amendment will be payable by the client.

Children Policy

Hotels, Packages & Nile Cruises

• Maximum two children sharing their parents’ room.
• Child under 2 years: Free of charge.
• Child from 2 to 5.99 years: 25% of the adult rate.
• Child from 6 to 11.99 years: 50% of the adult rate.
• Children aged 12 years and above are considered adults.

Sightseeing & Optional Tours

• Child under 6 years: Free of charge.
• Child from 6 to 11.99 years: 50% of the adult tour rate.
• Children aged 12 years and above are considered adults.

Domestic Flights

• Infant under 2 years: 10% of the adult fare.
• Child from 2 to 11.99 years: 75% of the adult fare.
• Children aged 12 years and above are considered adults.

Cancellation Policy

All cancellation requests must be submitted in writing via email.

The following cancellation charges apply:

Standard Periods

• 40–30 days before arrival: 25% of total tour price.
• 29–15 days before arrival: 50% of total tour price.
• 14–1 days before arrival: 100% of total tour price.
• No-show: 100% cancellation charge.

Christmas & New Year Period

(December 18 – January 10)

• 60–31 days before arrival: 50% of total booking value.
• 30 days or less before arrival: 100% of total booking value.

Cancellation fees cover costs associated with:

• Hotel reservations
• Nile cruise reservations
• Domestic flight bookings
• Tour guide arrangements
• Transportation and vehicle bookings
• Administrative and operational expenses

Claims & Complaints

If you experience any issue during your trip, you must notify the accommodation provider, cruise management, or local representative immediately to allow the opportunity for resolution.

If the matter remains unresolved, please contact our local representative or our operations team without delay.

Failure to report issues during your trip may affect your eligibility for compensation.

Should a complaint remain unresolved after your return, you may submit a written complaint to the Egyptian Travel Agents Association or the relevant service provider.

Our company will always endeavor to act as an intermediary and assist in achieving an amicable resolution whenever possible.

Special Requests

Any special requests should be communicated before arrival and preferably included in the booking agreement.

While we will make every reasonable effort to accommodate special requests, fulfillment cannot be guaranteed unless specifically confirmed in writing as part of the booking agreement.